Refund Policy

MagSul Bath

Return & Exchange Policy

We want you to feel amazing about every MagSul Bath purchase. If something’s not quite right, we’ll do our best to make it right.

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1. Exchanges

• If you received the wrong item or the product isn’t what you expected, we’re happy to exchange it.

• Please contact us at magsulbath@gmail.com within 14 days of delivery with your order number, and we’ll guide you through the exchange process.

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2. Damaged Orders

• If your order arrives damaged, please send us a photo within 7 days of delivery.

• We will issue a full refund or send a replacement at no cost to you.

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3. Custom Scents

• Because custom scents are made especially for you, they cannot be returned or exchanged.

• If you don’t love the scent, we’re happy to offer a 10% discount on a future order of the same size (so you can try something new).

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4. Refunds

• Refunds (if applicable) will be processed to your original payment method. Please allow 5–7 business days for the refund to appear.

• Shipping costs are non-refundable unless the error was on our end.

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How to Reach Us

Email us at magsulbath@gmail.com with:

1. Your order number

2. A brief description of the issue

3. (If applicable) photos of the product or packaging

We’ll respond within 2 business days.

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Our Promise:

We want every MagSul Bath ritual to feel like a moment of magic. If you’re ever unhappy, please reach out, we’ll do everything we can to make it right.